Account and preferences
- How do I create an account?
- How do I change the administrator on my association's account?
- How do I change my password?
- How do I change my username?
- How do I change the language displayed on the website?
- Which languages is Animal Webaction available in?
Animal Webaction's philosophy
- How was Animal Webaction created?
- What is Animal Webaction?
- What are the results of your action?
- What is the difference between Animal Webaction and pool sites (Gofundme, Leetchi...)?
- Why did you choose to be a social entrepreneurship company rather than an association?
- Are you an association or a company?
Free clicks
- Why is there no visible change in the campaign's progress while I have just clicked?
- What is a click?
- How can a simple free click offer a product?
- How much does a click offer?
- Why do you offer this free click system?
- How many times a day can I click?
Campaigns Beneficiaries
Deadlines, targets and amount of campaigns
- Why can a campaign continue to progress after the deadline has passed?
- Why can a campaign continue to progress after the deadline has expired?
- Why can't you decrease the amount of campaigns featured on Animal Webaction?
- Why are there deadlines to make the campaigns succeed ?
- Why are the deadlines so tight?
- How is the target of a campaign determined?
Other ways to help
Failed campaigns
- What is failure and what happens?
- Why can't you deliver a failed campaign?
- When a campaign fails, what happens to the money from the purchases that were supposed to be delivered to the recipient?
- How is it possible for a campaign to fail?
- How can we help an animal or an association whose campaign has failed?
- Rather than refunding the buyers, why can't you send the money from the purchases made on a failed campaign to its beneficiary ?
Buying products
- Why can prices vary between several campaigns?
- Why does the price of products vary from one campaign to another?
- What evidence is there that the purchases are properly distributed to the animals?
- What happens if the purchase amount is higher than the campaign target?
- Why can't I pay for a purchase by bank transfer or by check?
- What payment methods are available to make a purchase?