When a campaign fails, all orders placed for the beneficiary are cancelled and fully refunded to the buyers. Animal Webaction does not keep any funds collected for failed campaigns.
This refund is automatic and does not require any action on the part of the buyer. The refund is made to the bank account linked to the buyer's means of payment.
Depending on the time limits specific to each bank, the refund may take up to seven days before being credited to the buyer's bank account.